100% REMOTE

DSS, Inc. is a nationally known software development company specializing in E H R software development for the healthcare industry. We are currently seeking a Clinical Implementation Specialist for our VistA Chemotherapy Manager software product. The CIS acts as a Subject Matter Expert (SME) and supports clients and the organization in various situations while guiding software requirements through the process of implementation, testing, delivery and technical support.

Experienced candidates will be a clinical professional, preferably a background in oncology and implementation of EHR software. LPN or RN with oncology background is preferred.

DUTIES AND RESPONSIBILITIES: 

Essential Duties:

Travel approximately 36 weeks per year to include weekends and holidays when necessary while abiding by DSS Employee Expense Compliance Agreement
Creation and delivery of Training Plans, Syllabi, Web Based Presentations and Training Materials
Provide on-site, in person training in both classroom settings and one on one mentoring formats
Provide on-site support during customer Go Live
Submits signed, on-site certification documents upon completion of training  
Other Duties:

Delivers product demonstrations to potential or existing clients as well as internal staff
Reviews application set up with appropriate staff
Understands and evaluates Clinical Workflow Process
Responsible for verbal and written communication with clients and documentation of work activities and work processes
Participates in internal and external Site Kick Off calls
Attends Scrum Calls, Sprint Planning Sessions, Core Team Meetings, Development Planning Meetings as directed
Participates in Quality Assurance Testing and troubleshooting of product
Assists Documentation Department in the creation of Product Manuals
Gathers requirements for workflow process and is involved with the configuration of application
Works on Home Based Assignments when not on the road as given by the Training Manager or Director
Cross train on other products as assigned by Training Director
Abides by policies set forth in DSS and Departmental Handbook including Timesheet and Expense submissions

The preceding functions are examples of the work performed by employees assigned to this job classification.  Management reserves the right to add, modify, change or rescind work assignments and make a reasonable accommodation as needed.

Skills

Required:

Prior EMR / EHR implementation
Skilled in client process and training activities with 100% client focus and strong commitment to following up on client issues until resolution
Ability to identify the importance or impact of issues and situations occurring within a client’s workflow process and takes appropriate actions to suggest or introduce alternative processes or resolutions (i.e. workflow process consulting)
Ability to effectively organize time while identifying barriers to progress, proposing solutions and setting priorities
Excellent listening skills and clear and concise presentation skills  
Proficient in Microsoft Office Products (Word, Excel, PPT)
Aptitude for understanding technical processes and the ability to learn new software as needed
Hands on clinical experience in a hospital or clinical setting
Desired:

Knowledge of Camtasia, Articulate, Captivate or other authoring tools
E-Learning development
Fluent in the terminology used in the technical specialty that the product has been designed to support.
Ability to analyze, comprehend and apply information/data

Education:
Required:
Bachelor’s degree
Equivalent experience or combination of education and experience considered
Desired: Professional training in a medical discipline
Certification(s), Licenses:

Required: RN, LPN, Pharm D, R.Ph., COA, CMHP (or similar)
Desired:Training Focused Certifications

Years of experience in a similar role:
Required: 3+ years prior clinical software implementation experience
Desired: Prior VA or commercial Implementation experience

Notes

TO APPLY TO THIS POSITION PLEASE VISIT OUR CAREER PAGE: www.dssinc.com/careers
100% Remote - Monday-Friday. Normal business hours. All Federal holidays off. Comprehensive health benefits, 401K/No Vesting, Vacation, Sick and Personal Days


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