RN / Registered Nurse Job in Charlotte, North Carolina / Government
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Description
I believe that better care begins at home. Compassionate care, uncompromising service and clinical excellence – that’s what our patients have come to expect from our clinicians. Kindred at Home, a division of Kindred Healthcare Inc., is the nation’s leading provider of comprehensive home health, hospice, and non-medical home care services.
Kindred at Home, and its affiliates, including Gentiva, delivers compassionate, high-quality care to patients and clients in their homes or places of residence, including non-medical personal assistance, skilled nursing and rehabilitation and hospice and palliative care. Our caregivers focus on each unique patient to deliver the appropriate care and emotional support to our patients and their families.
As an Intake Team Leader, you will:
Ensure that all incoming referrals from referral sources/potential clients are responded to promptly. Provide information and determine the organization’s ability to provide requested services.
Identify alternative community or competitor services to the caller when Gentiva Health Services solutions are not available.
Supervise the negotiation of rates and the frequency of visits with case managers. Ensure the credit application process is followed when necessary.
Ensure that the team makes an initial screening, both clinical and payer specific, for appropriateness of homecare services.
Ensure the recording and tracking of outcomes related to all inquiry/referral calls received within the market (e.g., conversion rates, reasons for non-conversion within service delivery units, etc.) by reviewing weekly tracking logs.
Oversee and ensure that all potential payer sources are identified and ensure correct determination of primary payer by reviewing documents created within the department. Provide ongoing staff development of team members regarding these issues.
Qualifications
Associate’s Degree or the equivalent
Minimum of five years clinical experience in the area of specialty
Two years in a supervisory role generally required
RN licensure in the state(s) of desired practice
Acute/Homecare experience within two years and a broad knowledge of case management, governmental home health agency regulations, and Medicare
Excellent organizational, problem-solving, and communications skills
Basic proficiency with computer database entry, Internet, and basic software programs, e.g., Microsoft Office
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