Description
Standard Qualifications: Located in Gainesville, FL, North Florida Regional Medical Center is a 445-bed, full-service medical and surgical acute care center serving North Central Florida and offering comprehensive cardiovascular care, oncology, orthopedics, neurosciences, minimally-invasive laparoscopic and robotic surgery, weight loss surgery and treatment, women's health and wound therapy, among other services. A proven leader, NFRMC is fully accredited, is certified as a Primary Stroke Center and a Quality Top Performer by The Joint Commission in 2010, 2011 and 2012, is an accredited Chest Pain Center, is designated as a Blue Distinction Center for Knee and Hip Replacement, Spine Surgery and Bariatric Surgery and has been recognized by U.S.News & World Report for its High-Performing Gynecology Program. North Florida Regional Medical Center is a member of Hospital Corporation of America (HCA). POSITION SUMMARY: Responsible for developing and implementing a cardiovascular service line business plan, driving profitable cardiovascular service line growth, and improving operations in terms of quality and processes. Provides direction and support for the on-going development of the cardiovascular service line. In partnership with key division personnel and hospital administrative teams, develops strategy, promotes operational standards, and ensures that services are coordinated across the organization. Ensures that the strategies, priorities and operations of all cardiovascular services are aligned and complementary. Assists as needed with physician recruitment activities for the cardiovascular service line. Attends medical staff meetings and/or medical staff committee meetings as assigned or requested. Informs the hospital of proceedings at meetings attended and recommends action, as necessary. Collaborates with physicians to develop and foster positive working relationships. Represents the hospital by membership in related professional and community associations. Supports community projects and agencies. Engages national, division, and facility service line leaders, quality, physician sales, managed care, and supply chain to plan for emerging trends in terms of clinical protocols, technology, reimbursement, medical management, and supply utilization. Identifies and documents cardiovascular best demonstrated practices from across the company, group, or division. Assists the hospital with the assessment of patient and staff education needs in regards to cardiovascular services. Collaborates with decision support and IT to develop tracking and reporting mechanisms to monitor the progression of cardiovascular service line development. Manages service line development, implementation and management activities, including: Facilitation of the planning process and implementation activities with division and hospital leadership Participation in the annual budgeting process Improvement of service line profitability (e.g., cost structure) Monitoring and ensuring service line quality (e.g., clinical outcomes, credentialing/privileging, processes, services, satisfaction).align to division/market and national quality standards and best demonstrated practices Service Line Specific Performance Metrics Market share stabilization/growth Net revenue & volume growth Contribution and EBDITA Margins (Service Line P&Ls) Quality & Process Indicators (e.g., core measures) HCAHPS Successful service line development and implementation Physician Retention and Loyalty rates Performs other related functions as assigned. Insures the application of Customer Service principles in meeting and exceeding the expectations of internal and external customers to provide satisfaction. Monitors staff interpersonal transactions to insure application of customer service practices. Reviews customer service precepts with staff as needed. Recognizes individuals for practicing outstanding customer service. Provides necessary materials to enable employees to function at peak performance in providing customer service Manages fiscal operation of department using the budget as a guideline for revenue and expense analysis. Develops new processes or services that includes, when appropriate, business and financial justification. Concurrently analyzes department statistics on an ongoing basis to determine potential variances and make adjustments where necessary. Identifies savings opportunities or revenue enhancements that add value to departmental or facility processes. Adheres to and enforces accounts payable policies. Utilizes operation reports to manage departments. Prepares operational and capital budgets with minimal supervision. Keeps operational expense growth within hospital budgetary parameters.
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