Nurse / Manager Job in Fort Pierce, Florida / Hospital
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Description
Standard Qualifications: Lawnwood Regional Medical Center Patient Experience Analytics Manager Full Time, Days, 1.0 FTE, Exempt Facility Description: Lawnwood Regional Medical Center & Heart Institute is a 380-bed acute-care hospital offering a full range of services. Lawnwood is home to the most experienced Heart Institute on the Treasure Coast and offers diagnostic, interventional and therapeutic care, including open-heart surgery. Other hospital services include a 24/7 emergency department, pediatric emergency department, labor/delivery and birthing, pediatrics, orthopedics, oncology, nuclear medicine, diagnostic services, and a full range of inpatient and outpatient general surgical services. Lawnwood provides the area's only Level III Neonatal Intensive Care Unit, Level II Trauma Center, Pediatric Intensive Care Unit and Comprehensive Stroke Center. Lawnwood is accredited by The Joint Commission and designated as Certified Primary Stroke Center. Lawnwood's Physical Rehabilitation Center is CARF accredited and, for 11 years in a row, the hospital is a Five-Star Recipient for the Treatment of Heart Attack by Healthgrades. At Lawnwood Regional Medical Center & Heart Institute, patients come first - no matter what! Lawnwood Regional Medical Center is a member of the nation's leading provider of healthcare services, Hospital Corporation of America. HCA has been named one of Ethisphere's World's Most Ethical Companies for eight consecutive years. Join our tradition of excellence! Benefits: We offer a generous compensation package for Full-time and Part-time including: vacation, 401k, and Medical Insurance. Position Summary: This position supports Patient Experience Operations in obtaining, compiling and disseminating data within this scope of patient services, in addition to coordinating communication forums related to this data. Collaborates with each department and area to ensure that satisfaction drivers are addressed on an on-going basis. Guides the assessment of patient, employee, and physician satisfaction metrics along with executive leadership at the division and facility level to engage the organization in continually improving programs to increase and sustain internal and external customer satisfaction Job Duties: Develop and present a comprehensive plan that includes short and long term goals to move the HCAHPS agenda forward and sustain facility HCAHPS scores above the CMS averageFacilitate facility HCAHPS team meetings and support the East Florida Division HCAHPS team and members Pro-actively identify barriers, develop, and enact effective mitigation strategies, report variances through hospital identified system Communicates effectively with administration, physicians, multidisciplinary team, external and internal customers regarding patient centered care and HCAHPS initiatives Responsible for individual professional growth and development through continuing education. Implement and monitor division and facility HCAHPS initiatives Promote the professional and clinical development of facility staff regarding the patient experience through precepting, rounding, modeling and formal /informal interactions. Provide HCAHPS orientation to all employees utilizing the East Florida Division Boot Camp Model Assign system access roles, permissions and passwords in conjunction with Press Ganey Ensure compliance with all CMS, HCA and East Florida Division regulations and policies and procedures Understands and supports the organization's mission, vision and values Demonstrates awareness of and commitment to organization and department performance assessment and improvement activities. Provides constructive input, suggestions and support to foster performance/process improvement Complies with the organization's risk management program, including timely accurate occurrence reporting. Maximizes efficient use of resources
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| Employer: |
HCA
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| Post Date: |
Mar 07, 2019 |
| Profession: |
Administrative and Executive |
| Job Type: |
Exec/Admin |
| Specialty: |
None |
| Location: |
Florida - Fort Pierce |
| Job Reference: |
652661 |
| Contact Details: |
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