Nurse / Manager Job in Brentwood, Tennessee / Hospital
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Description
Standard Qualifications: The HCA Physician Services Group (PSG) is the physician solution for the Hospital Corporation of America. PSG makes it easier for physicians to practice medicine by reducing the burdens of managing an independent practice and infusing the best clinical and operational standards in every office. With 13,000 employees that work in more than 790 practices across 21 states, PSG is leading the way by delivering high quality, cost effective health care in communities across the country. We offer an excellent benefits package, competitive salary and growth opportunities. Join our team and share your skills and talents with the nation's largest private provider of healthcare services. The primary responsibilities of the Market Manager include: Plans, directs, organizes and takes ownership of the daily operations and growth of all clinics in a defined market. Demonstrates excellence in customer service and patient satisfaction. Ensures the market clinics are safe, efficient and achieves market goals. Leads by example. DUTIES INCLUDE BUT ARE NOT LIMITED TO: Practices and adheres to the HCA Code of Conduct, Mission and Value Statements. Practices and adheres to the Urgent Care Services Mission and Value Statements. Treats patients, visitors, medical staff, colleagues and others with compassion and respect. Strives for excellent patient satisfaction scores. Places an emphasis on patient quality, convenience and customer service. Supervises area managers and/or clinic managers including providing them with clear operational goals and performance expectations, offers frequent feedback to staff and leaders, coordinates training, appropriately delegates responsibilities and maintains a focus on leadership development. Oversees the orientation, training and cross training of leadership and staff to ensure that all HCA, PSG and Urgent Care Service Line policies, established practices and standards are followed. Responsible for new clinic start-up according to market strategic plan. Works with market HCA facilities to ensure success of new clinics. Works closely with UC Service Line Leadership, Area Managers, Clinic Managers, Medical Staff, and clinic staff to maintain smooth operations and high customer satisfaction. Builds strong working relationships with HCA Division Leadership. Participates in the development and leads the execution of area and clinic goals, objectives and key initiatives in support of HCA, PSG and Urgent Care Service Line goals and objectives. In collaboration with the controller, creates and presents Monthly Operating Reviews to Service Line Leadership. Supervises leadership and staff in accordance with Healthy Work Environment standards. Prepares and inputs employee status changes in HRIS (Lawson). Follows company policy for employee timekeeping, attendance tracking and absence management. Participates in all ordinary functions of management including interviewing and selection of leaders and clinic staff, disciplinary actions and performance evaluations. Pursues opportunities for personal and professional growth. Provides Leadership Development opportunities for Urgent care market leadership team. Identifies and mentors potential candidates for promotional opportunities. Takes the lead in patient and visitor issues and service recovery. Handles patient and visitor issues and complaints. Implements programs, practices and leads teams designed to improve operations, staff retention and employee engagement. Ensures that area and clinic leadership creates a work schedule for all clinic positions including APPs based on clinic needs. Ensures adequate staffing at all times. Varies staffing levels as indicated by patient volume and efficiency standards. May be required to work alternate shifts and may be required to float to other clinic locations. May be required to work in a leadership or staff position to fill open shifts. On Call for clinic operations 24/7 unless responsibility is assumed by others during periods of approved absence. Participates in weekend call rotation. Monitors patient flow at assigned clinics to ensure clinic is operating efficiently at all times. Works with all clinic staff to ensure efforts are coordinated and that patients receive high quality care and services. Monitors wait times and seeks to reduce wait times as much as possible. Acts on information provided by Web Check-In and other technology as available. Ensures clinic staff are trained and processes are in place that focus on ensuring frequent and relevant communication with patients and visitors concerning their visit. Keeps markets and clinic environments clean, orderly and in compliance with company policy and accrediting standards. Monitors daily efficiency reports and ensures that assigned clinic efficiencies are within guidelines. Allocates resources, including staffing, across assigned clinics as needed. Creates a physician-driven culture. Provides support as needed and requested to providers. Actively consults with providers to ensure optimal conditions in the provision of patient care. Oversees all assigned area and clinic leadership and staff activities to ensure the correct and timely provision of all services. Follows company established scripts and protocols including Patient Triage and Patient Call Backs. Has a working knowledge of all direct report positions. May fill in as Area Manager on a temporary basis as needed. Facilitates and ensures the upkeep of interior and exterior areas, signage and overall assigned clinic appearance. Prioritizes and implements plans for refurbishment of existing clinics. Works with company-selected vendors (cleaning, maintenan
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| Employer: |
HCA
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| Post Date: |
Mar 07, 2019 |
| Profession: |
Administrative and Executive |
| Job Type: |
Exec/Admin |
| Specialty: |
None |
| Location: |
Tennessee - Brentwood |
| Job Reference: |
749350 |
| Contact Details: |
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