CNA / Director of Nursing Job in Irving, Texas / Hospital
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Description
Standard Qualifications: Are you a Patient Experience expert with executive presence and a passion for serving! Parallon is seeking an Assistant Director of Patient Experience. Parallon's Mission: We serve and enable those who care for and improve human life in their communities. Parallon, a division of HCA, is an industry-leading provider of patient financial and revenue cycle services to acute care providers across the United States. We are dedicated to our values and passionate about finding servant leaders for our fast-growing divisions in the Dallas/Fort Worth area. Duties include, but are not limited to: This field-based position requires approximately 90% on-site visits at local HCA hospitals. Approximately 5% out of town travel is also required. Improve Patient Access Staff metrics Handle all escalated patient and physician concerns to fullest Patient/Physician satisfaction possible Inform the Patient Access Director of any significant issues in the Patient Access area (i.e. preregistration delays, pre-authorization back logs, increased time to register patients, etc.) Ensure quality review measurements are in place Inform all and other departments in a timely manner of any Registration process or workflow changes within Meditech, etc. Communicate with the Patient Access Director and provide updates on the results of the QA's from the non-Patient Access outlying departments Oversee management of Patient Access personnel, providing recommendations for hiring, promotion, salary adjustment and personnel action where appropriate Completion of operational training assignments, completion of the Manager In Training (MIT) process and becoming knowledgeable in all aspects of Revenue Cycle. Determines trends in operational performance and identifies process improvement opportunities including but not limited to up-front collections, reduction in insurance unbilled and reduced percentage of error Demonstrates high level of proficiency and knowledge in front office and back office functions and responsibilities Assume a lead role for innovation, knowledge sharing and leading practices identification
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